Sarah Allen
Facilities Co-ordinator
Please can you pass on my thanks to all involved in the works, especially the guys who came in over the weekend. A brilliant job.
Ken Virtue
I’m not sure if I have ever fed back, but Tom Salmon is a real credit to your company. He communicates really well and knows his stuff!
Lauren Beetch
Helpdesk Supervisor
I would also like to thank Elite for the service that has been provided so far, your team are very professional and the administration is at fast pace and efficient so thank you.
Chris Dennis
Alan is a decent guy. We are really happy with the service you all provide for us.
Debbie Fletcher
Sourcing Manager
O-I Glass
We were extremely happy with your installation team, they were efficient, friendly, professional and very tidy!
Considering there were 6 of them, they just all got on with it, knew their part in the installation and did not even appear to get in each others way!
Fabulous work, we would certainly recommend your company.
Lyndsay Nulty
Administration Assistant
Property Maintenance| Epsom and St Helier University Hospitals NHS Trust
How well is our management performing:
Very Good

How are our staff currently performing:
Very Good

Where are our strengths?:
always friendly and accommodating. always on time and will always attend promptly. engineers are also well mannered and experienced

Competitive Price:

Reliable Service:
Very Good

Standard of installation and repair:
Very Good

Would you recommend Elite to other companies?:

If we are currently meeting your expectations please write your comments below:
Elite are a very professional and accommodating organisation, and are outstanding in their field.

Their engineers are always polite and courteous, and always arrive within set timescales

Everything is clearly documented and communicated and all office staff are friendly, polite and courteous

We are extremely pleased with their service it is second to none
Perry Petworth
Maintenance Building Surveyor
University of Surrey
In relation to performance I can honestly say that they have not failed on one occasion since the contract has been in place.

They turn up same day when required and if not marked as urgent they will attend the following day which works exactly as required. The engineers are always clean courteous and always provide feedback once works are completed in person indicating what the problem has been and what further works maybe required.

Quotes are provided usually within 48 hours of works with a large majority of the quotes being same day. Installs are always left tidy, clean and safe, this along with whilst any works are carried out correct barriers and warning signs are used. When the 6 month service happens they accommodate for areas which have peak student flow and always work around the busiest times to keep disruption to a minimum.

In fact I must say it has been a pleasure to work with Elite and can truly say that they have delivered on every point we agreed prior to setting up the contract. The level of service has been so good that I only need 6 monthly review meetings for me to advise then what may be coming down the line. It truly is a shame that all contractors cannot deliver this level of service.

General running cost and repairs have reduce by 40% compared to our previous door company and the service provided has increased tenfold.
Darren Marshall
Contracts Manager
SCCI Alphatrack
As Hayleigh mentions below, we really appreciate the works you carry out for us and the service you provide. You’re a fantastic company to work with.

And also a big thank you for all of your help this year (and previous) we can always count on you and really appreciate the service you provide.
Natasha Anderson
Rydon Services
How well is our management performing:
Very Good

How are our staff currently performing:
Very Good

Where are our strengths?:
Elite are always reactive and helpful. We always receive a prompt reply from the office.

Competitve Price:
Very Good

Reliable Service:
Very Good

Professional Staff:
Very Good

Standard of installation and repair:
Very Good

Could we improve our service to you?:

Would you recommend Elite to other companies?:

If we could make improvements, please let us know how:
If we are currently meeting your expectations please write your comments below:
We love that we never have to chase for job reports or quotations as they are automatically sent to us.
Janusz Dudzic
Head of Facilities
St Edmunds College
We are very happy with the installation; the door looks great!! Thank you very much!
Also, very happy with the engineers; it seems they knew what they are doing.
Emily Agnew
Church Centre Manager
St peter's Church
We were absolutely delighted with your engineer, thank you. I wasn't here unfortunately (I have a study day on Wednesdays) but my colleague Elaine said he was incredidibly helpful, really informative, and he fixed the doors, which is fantastic!
Hugh Cawley
Project Manager
Essentia - Guy's and St Thomas's NHS Foundation Trust
Sorry for not getting back to you sooner but I have to write to thank you regarding the job that your men carried out for me at the 6th floor CCU in the West Wing of St Thomas’ Hospital.

Considering that I gave you such short notice of the job and even less time to carry out your work I found your whole team to be very responsive, proactive, professional and helpful in carrying out this work within the time available and would be pleased if you could forward our thanks to all concerned.
Tracy McLeod
Contract Support
CBRE - University of East Anglia
You’re the best, thank you
Nick Bailey
Maintenance Manager
Colchester Hospital
The Colchester Hospital sites have over 100 automatic doors on the premises and Elite Entrance Systems has been our Preferred Contractor for maintenance, repairs and new installations since 2015.

Over that period of time the Company has consistently delivered great service and value to the Hospital – there has been a significant reduction in call outs and costs to the Hospital as a result of the Elite service. Engineers are prompt, polite and keep me fully informed of works; office and administrative staff are friendly, engaging and helpful – I am delighted to recommend Elite Entrance Systems as a Contractor.
Antonio Plati
Fileturn Limited
I have to say, your engineer was nothing short of professional, accommodating and efficient, if you could pass this comment over to him I would appreciate it, there is not enough praise in this industry when a job has been completed in this fashion
Paul Chilton
Operations Manager
Cambridge Regional College
The guys did a great job never stopped, they are a credit to you!
Olivia Maldzinski
Door Systems Installations Ltd
Also thank you for getting back to me so soon, for providing me with a next day alternative date and for giving me the costing, you have provided a very high level of customer service, thank you :o)
Gavin Ritchie
Brightfield Pinnacle
Firstly thanks ever so much for sending Darren out to assess our requirements, I must say I deal with a lot of contractors and he is a good representative for your company, attitude and helpfulness second to none, thank you
David Wood
Sports Facilities Manager
Canterbury Christ Church University
I would like to say a big thank you to the two engineers that attended the Canterbury Christ Church University sports centre today to have a look at one of our faulty doors.

Their customer care was superb. I wish that their Line Manager is made aware as it is all too easy for people to make a complaint and not to spend a minute or so to congratulate good work.
Mark Harding MBIFM
Estates Campus Officer (S)
South Essex College
On Friday 22nd December we put a late call into yourselves to attend to a car park shutter which had been vandelised and was sitting out of its runners.
As our Car Park was closed throughout the Holiday period it was essential that we were able to secure our shutters because of recent problems with youths in the Car park.

I wanted to say a big thank you to your engineers who showed up at short notice, they were polite, helpful and sorted the problem out with minimum fuss.
Can you pass this message on to them please and thank them from me it made my Christmas a lot less troublesome
Leon Seccombe
Contracts Manager
H R Stroods
My foreman was very impressed by the attitude of your engineer, so please thank him for us.
Peter Winn
Head Caretaker
Tendring Education Centre
Just a note to thank Darren, James & Reece for their work in replacing the main door operator system.

They were faced with a few challenges because of the age of the equipment, and the weather, but at all times were polite, professional and got the job done.
Dawn Cooke
2-3 Bankside
Platinum Facilities
We had Darren on site this morning to carry out the service, I’ve had some feedback from the security team about his behaviour while on site and it is pleasing that we receive outside contractors in that have the basic skills of being presentable and respectable whilst on site. Darren has got such a positive attitude and is such a pleasure to have on site. Thank you
Quentin Thruston
Estates Contract Manager
Epsom & St Helier Hospitals.
Dear Sir, Madam
My name is Quentin Thruston and I am the contracts manager for Epsom & St Helier Hospitals.
I am writing this letter to recommend the services of Elite Entrance Systems Limited to you. Elite service, repair and install automatic doors. Elite have been contracted to the trust for the past 2 years and are approaching the 3rd year of the contract. I have no hesitation in renewing the contract for a further year.
As the estates contract manager I can confirm that the services that have been provided for us have been outstanding. I am always kept up to date with the progress of the contract and the key performance indicators are sent on a monthly basis. Risk & Method statements are sent for all servicing, repairs & installations. Elite Entrance Systems Limited fit in with the hospital's needs and co-operate with out of hours working at theatres. Elite attend break downs in a quick & efficient manner and any required quotes are usually sent within 24 hours of the job being completed.
Their engineers are polite, efficient and inform site contacts of works that are to be carried out or that have been completed.
Should you require any information on Elite Entrance Systems Limited please feel free to contact me.
Claire Celisse
Principal Premises Officer
Willow Dene School
Thank you for repairing this door and carrying out the service at such short notice it is much appreciated.
Julie Gawthorn
Repairs and maintenance co-ordinator
Guardian doors
Thank you, I love dealing with you lot
Greg Nash
Project site agent
Further to our phone conversation today, I would like to compliment Darren as he is an asset to your team. He was part of the original install of the works and I found him helpful and informative then, but today he has really helped me out.

Firstly he arrived on-site very quickly and began diagnosing the issues immediately. Once the issue was found it was resolved in moments, he then proceeded to check the other doors as this was the first time they have been active on card readers. He quickly found answers to any issues he found and gave me some tips incase these issues arrive again. He answered all questions in detail and conducted himself in a very professional manner when we was approached by office staff.
Darren Wheeler
Thank you for excellent service last night
Paul Chilton
Operations Manager
Cambridge Regional College
Very please with Elite as a whole, their management system and engineers are of the highest order, thank you for the service so far
Richard Wilkin
Senior Estates Project Manager
University of East Anglia
It has been a pleasure working with you and the team, some contractors are bad, some good, some very good and some are just excellent and Elite certainly sit in that last category; that said, it has been a personal pleasure to work with someone who is so positive, so accommodating and such a thoroughly good chap – I shall miss working with you.
Danny Merrison
Facilities Manager
The Forum Trust Limited
Just wanted to say thanks for all your help with getting the pass doors finally working. Dan has done a fantastic job with the install and I’m happy to report that the doors have been running smoothly all weekend. Please send our thanks Dan’s way too.
Jessica Armfield
J. Armfield Glass Ltd
We are extremely pleased with the service we have received every time we have required your engineers. Quick responses, reliable, and brilliant customer service.
Rita Ferreira
Contracts & Compliance Manager
Dolphin Square​
Thank for prompt response.
Please find attached the PO for the below.
By the way just wanted to say that engineer that was sent (I forgot his name L ) was excellent. He was here before and does great job!
Hartley House
Oh and I keep forgetting to tell you how impressed I was with the engineer who installed the arm closer at Hartley House. He explained everything to me and my colleague in great detail, which gave us a better understanding. Excellent service from start to finish. Thank you to you and your team
Rita Ferreira
Contracts & Compliance Manager
Dolphin Square
We are very pleased and impressed with the installation that was completed yesterday, we are very happy with the result and the feed back I got from the maintenance team about the engineer was very positive too.
Kevin Helsden
Facilities Manager

Corporate Facilities. Property Services
Colchester Borough Homes
It isn’t just the service you provide it is that you are all nice friendly people that will always help and are always game for a laugh………
Peter Copley
AQ Construction Services Ltd
Can you lease pass my thanks to your Darren the engineer, he was very professional, knowledgeable and was very helpful during his visit to the Lufthansa VIP lounge last week.

Tom Planck
John Planck Ltd
The speed of responses to our very demanding site was exceptional, we would recommend you guys without a doubt. Thank you to you all.

Anna Linsmith
Quality/Health and Safety Manager
University of East Anglia
The Elite guys have been absolutely awesome sorting out the doors over the past couple of weeks, the two way door on poolside is working brilliantly and they are a pleasure to have around the building. Please pass on my thanks

Nicholas Layfield
Development Manager
GBR Phoenix Beard
Engineer attended promptly and did and excellent job. Very professional. I hope to use this company again in the future.

Stuart Arnold
AQ Construction Services Ltd
The client and myself were both very pleased with the Reece's work and the way the fault was explained and remedied

Steve Taylor
Estates and Facilities Maintenance Supervisor
NHS Southend Hospital
Elite have worked on behalf of the Trust for a number of years. I find them easy to deal with, they are prompt and keep me informed of job progress. They also tend to keep me abreast of H+S related change in legislation. Most of the work they do for us is undertaken directly by Elite staff.

Simon Clayton
South Norfolk Council
Elite Entrance Systems give me a very professional but friendly service, their response is quick and I feel I receive good value for money

Charlotte Clark
Contract Support, Inviron FM
One New Change
As far as I am concerned as a non technical contract support everything is excellent!! I cant comment on work or service really because I am non technical and have no idea about it. Always helpful and friendly. So reliable we have sacked off who we should use to use Elite Entrance Systems instead!!

David W J Hilsley
Frinton Free Church
As for the doors the response from all the folk who have been them and it quite a number everybody is thrilled and said it has made a tremendous difference to the place.
The guys on the job were so helpful friendly that I do not think you could ask for anything better.
Thanks for letting me know when the trims will be finished I am sure that question will be asked of me over the weekend.
As for me personally I want to thank you all for the great help you were to me and I must say you made things very easy for me.
Should you ever need any reference from us please feel free to ask you will get nothing but the highest praise.
Have a great weekend and once again thanks for all your help.

Steve Taylor
Estates and Facilities Maintenance Supervisor
NHS Southend Hospital
Elite have worked on behalf of the Trust for a number of years. I find them easy to deal with, they are prompt and keep me informed of job progress. They also tend to keep me abreast of H+S related change in legislation. Most of the work they do for us is undertaken directly by Elite staff.

David Hanson
Premises Facilities Manager
The Bobath Centre, Finchly
I have been with a number of automatic door entry companies, but I have not been satified with the service.
I feel very lucky to have Elite Entrance Systems to do the service and would not change.

Very polite and courteous, complete the service in good time, and no sales talk. I have been with this company a very long time and have had no problems, not like the previous larger company I was with, who needed to be chased to do the service.

Suzanna Pitts
Clerk to the society
Bakers Benevolent Society, Epping
I manage a sheltered housing scheme with around 50 dwellings in Epping, Essex with 6 automatic doors

Serveral years ago, I transferred the yearly service contract to maintain the doors over to Elite Entrance Systems Ltd because I was unhappy with the company that originally installed and serviced the automatic doors, I have been very pleased with the service that Alan Hutchison and his team at EES have provided. They respond really quickly to our emergency calls, as they are aware that the residents here are elderly and often frail and would struggle without the doors being avalible. I am happy with EES’s prices which are competitive and the quality of the service that they provide. Engineers are always prompt, smart and very respectful to the residents.